• 06Dec


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      Venue The Farriers
    Adddress High Street, Guildford Surrey. GU1 3AJ
    Score 6/10
    Food Lunch
    Group Party of 2 bill £30
    Date 6th December 2008

     

    What a difference a day makes! Today was the third attempt to get a table at the Farriers and this time we managed it. The previous times we had only got to the doorway, taken one look at the dirty tables, saw that there were far too few staff and that was enough for us, we walked straight out. Today we were greeted at the door and offered a clean table down stairs by a lady who seemed very much to care.

    We sat down and were asked if we would like to order drinks and given a couple of menus, although from the condition of these they were showing signs of a chequered history!

    Because the experience to this point was so different from our previous efforts I was interested to see if this was a fluke. I am sorry to report that being shown a table and it being clean it was a fluke. The table next to us had a young baby that was still in nappies and mother and father loved sitting the baby on the table and doing what doting parents do when they are oblivious to mature environments. They came to leave and because nobody was managing the tables it was left a mess and a couple of drinkers moved in. The drinkers decided to do their own waiting on their table and just cleared the debris from their table to a clean table next to them.

    Our meals arrived, two salads one nicoise and one goat cheese. They were pretty good with the tuna cooked perfectly pink, well done chef.

    During the meal the drinkers vacated their table and to be fair in very quick succession another couple sauntered over and sat down. They too did their own waiting on tables and just pushed the empty glasses to one end. This was finally spotted by the waiter and he cleared the glasses but he did not wipe down the table. So now this was the second party to sit at a table that a baby had squelched about on in its nappy.

    Went to the gents and please excuse the pun but there was a leak and a puddle on the floor.

    I had seen enough so we got the bill and left.

    Improvement Opportunities:

    1. Fix the leak in the gents
    2. Teach the staff how to clean tables
    3. Teach the staff how to clear plates after a meal. From what we saw staff adopt the ‘scoop and cradle’, which means pick up as many plates as you can, hold them close to your body as if you are cuddling them and then carefully slouch off to the kitchen, not clever. If you want to know how its done go into almost any indian restaurant or to most main land Europe restaurants and you can see it done properly.
    4. If there is supposed to be a meet and greet at the door then make it consistent not just a one off. We were lucky as only one other couple had this treatment.
    5. Make a decision about what the pub is i.e. is it for drinkers downstairs or for patrons who want to eat. We saw two couples walk in wanting a table and left because possible tables had been taken up by those who were only drinking.
    6. There seemed to be a manageress but she kept getting sucked in to being a waitress hence things got missed.
    7. Lose that horrible gratuity begging request on the credit card payment machine.

    Conclusion

    Would we go back? Probably not as the waiting on tables was sloppy and nothing else we experienced would warrant a trip back. That said the pub has a lot of character but clearly is not in control of the waiting environment.

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