• 24Nov
      Address The Seahorse
    Venue 52-54 The Street, Shalford, Guildford,
    Score 6/10
    Food Evening dinner
    Group 4 Adults
    Date 25th September 2008

     

    This is an incredibly popular pub as it does do somethings very well but it fails in delivering consistency. The food is OK and the dining environment is comfortable. The format and dining experience is similar to that of the Inn on the Lake in Godalming so it wont come as a surprise that each form part of a small group of pubs which suffers in delivering consistency.

    If you get your timing right you can have a good time with service and food. We turned up for a very early evening meal about 17:50 and the restaurant was empty understably. As there was nobody to greet us at the door we made our way through to the restaurant and asked if we could sit down. “No” we were told and told to go and sit in the bar as the restaurant was not open until 18:00 – thats right we had to wait 10 minutes. Like naughty school children we went back into the bar and waited. Interestingly once we sat down the restaurant was taken over by the staff who were then told by the head chef what food was being served that evening. As you don’t see this very often it is worth noting as it indicates that there is some form of communication being maintained between the kitchen and front of house staff.

    Once the staff briefing had been completed at 18:15, yes thats 15 minutes after the restaurant should have opened we were then asked if we would like to go through. We were the first in and you would expect the restaurant to be spotless but unfortunately this was not the case. As we were shown the table there was food and used napkin underneath the table. Its just sloppy and unnecessary.

    During the meal we had to look for a waiter twice to get more drinks and when it came to the bill we had to ask for it twice. Once we had the bill we had to go to the bar and then had to wait an unreasonable amount of time to pay when there were staff just milling around. If there was a restaurant manager working he/she was no different from the staff waiting on tables so there was no one person orchestrating proceedings.

    I must say the pictures in the gents toilets are first class and would love to know where I could get them.

     

    Improvement Opportunities:

    1. Once the waiter puts the food on the table get them to ask if there is anything else required before running off
    2. Ensure the table and dining area is clean before the guests arrive
    3. Get a manager to manage and not wait on tables
    4. When waiting staff move through the dining area make sure they are aware that other tables may want their attention
    5. Pay more attention to those areas where they are tucked away
    6. Don’t just keep taking in more guests when there is not enough staff
    7. If the restaurant opens at 18:00 then don’t have your guests waiting until 18:15

    Conclusion

    We have eaten at the Seahorse on 5 or 6 occassions and will probably go again but only at the times when its not too busy as the wheels come off when too many people are allowed in.

    If you have also been to The Seahorse then please let us know what you think.

Leave a Reply

Your email address will not be published. Required fields are marked *